Today was my last visit to this location -it was not pleasant. My husband and I visited and we did expect a wait because it was a Saturday evening, no problem there. My issue was that several people were seated before us but they had arrived after us. After this happened about 3-4 times I asked about it. I was told that all of those people had called ahead to get in the wait list. I was surprised by that but returned to my bench to wait. Then, the couple next to us was "buzzed" on the pager after having arrived about 5 mins before, they commented on how fast it was. I asked if they had called ahead, they said no. Coincidentally we were called next. When we were seated I asked for the manager. When she came over I explained what happened. She proceeded to explain how the "call ahead" program works. I was not confused about how the program works - I was frustrated that the people next to me told me they didn't call ahead but were seated first. She was very uninterested in my concerns and dismissive towards me so I just gave up. Now, jumping to my meal - it was not enjoyable. I had chicken with canned gravy on it and vegetables that were nearly raw. (My husband was content with his meal.) I didn't complain about the food because that seemed useless. In the end I did not have a good experience, I tried to address it and that made it worse, I then ate my less than enjoyable food and now I'm home with a stomach ache. Needless to say, I won't be back.