Perhaps 4 stars is a bit generous, but I stand by it and here's why.
They do it a little different here, and that alone makes them worth a trip. If you're on a strict diet you definitely shouldn't come here. Everything is fried or made with thick batter. My girlfriend and I had just gotten out of the gym and decided it was a justified extravagance.
I love the chicken tenders here. They are far from over cooked and retain quite a bit of juiciness. If you're planning on getting some tenders from a carls jr or something, I would encourage you to try this place out instead. Everything just ends up tasting fresher. We also had their garlic fries and onion rings. The fries were lightly seasoned and the garlic didn't overpower any of the other flavors. This can be a good thing or bad, depending on how you look at it. I certainly enjoyed them. THe onion rings are also great here. Large slices with lots of thick, fattening batter. Yum.
I absolutely loved the SAUCE here-- key in giving them 4 stars. Their honey mustard is fantastic-- much better than your usual corporate fast food fare. Sweet and spicy.
The barbecue sauce is good, better than you would get at most restaurants. I wouldn't be surprised if they make it themselves. Their jalapeno cream was a real standout. Very unique option for a dipping sauce. It was not an overbearing amount of spiciness (which I would have preferred) so it was easily enjoyable by my girlfriend. We didn't even bother using ketchup for the fries or onion rings because the sauces were just so good for everything.
Look, this place doesn't pretend to be a high profile luxury dining spot. Comparing them to Roscoe's chicken and waffles is a tough sell because these guys are fast food, although I can see how one might be disappointed given that comparison. If you understand what you are getting and give them a chance, they will certainly live up to your expectations. So the next time you need something quick and fried, why not skip the huge corporate crap and give the little guys a try? You'll be glad you did.