| rev:text
| - First off, I want to say that this place came highly recommended to me from a number of friends and coworkers.
I tried to make an appointment, and they said I needed a referral. I don't know why they needed me to have a referral since I have a PPO, but I complied. Not too big of a deal. Just another $20 copay at my primary.
I made the appointment with Dr. Grover, and it had to be either Tuesday or Thursday, that's when he's in the office I was told. I made it for a Thursday, took the day off of work, and showed up 30 minutes early to fill out my new patient paperwork.
As I walked up to the window and sign-in sheet, there was another person being helped at the next window. I filled in my name, wrote new patient, and waited to be acknowledged by my window's attendant. She was at the time looking at the girl at the other window. Without looking at me, she told me to have a seat and I would be called. No problem, just a little rude, but I asked if I could have the new patient forms to fill out. Again, without looking at me she asks me to sit down.
I sat for 45 minutes without being called. After the 45 minutes, the same girl calls me up and rudely asks if I was a new patient. I said yes, and told her that I had asked for the new patient paperwork when I first signed in. She asked what doctor I was seeing (figured this would show in my chart, or at least look at what I wrote on the sign-in sheet), I told her Dr. Grover. She then tells me that he's not in that day. She says that someone should have called me, but that they forgot to. I told her I'll see another doctor since I took the day off work and I'd been waiting for 45 minutes. This is the funny part, she says he's the only one that can see new patients. If that's the case, then when I said 45 minutes ago that I was a new patient, shouldn't an alarm have gone off for you?!?!
I came back the next day, only because of the stellar reviews, and met Dr. Grover. Very nice man and seemed that he was very smart. I needed surgery and we scheduled.
Surgery went well, and when I returned for my follow-up, I needed to do physical therapy. I asked if there was a place close to my house and he said yes. That's great, I thought, since his office was well across town for me, and I was already doing PT for a shoulder surgery. However, he said if I could go to the other PT, that I could go to his as well, and referred me to the one he owns. I thought this was rude, but tried to go. Scheduling two sessions at different places so far from my house was a nightmare, and I stopped his PT. THIS REVIEW DOES NOT REFLECT POORLY BECAUSE OF PT.
The 90 day follow-up was an 8:00am appointment. I also had an appointment at 12pm for my shoulder that day at my other doctor. I was into a room before 8:30 to see Dr. Grover, but that's when time began to stand still. I sat in there from 8:25ish until about 11:45, yes, almost 3-1/2 hours in the exam room. If the first appointment is at what I assume to be 7am, how are you 3 hours and 45 minutes behind after only being open for 60 minutes?
I came out of my room and told the nurse I had another appointment, but that I'd been waiting for almost 4 hours. She just said ok, let me go, and they haven't called me since. That was over a month and a half ago as I write this review.
They seem terribly disorganized, there is no communication. The doctor does seem amazing, but as the owner/doctor, this falls on your shoulders. I will never go back. Second option is where I'll be for any further treatment.
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