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  • TERRIBLE!!! I am very shocked and disappointed that customer service even exists at a "restaurant" like this. Yesterday evening, my boyfriend and I ordered a meal to go shortly before closing. We PAID for extra shrimp as well and extra meat balls with our meal. Got to the restaurant to pick up the food, got home and opened the food and received ZERO shrimp and ZERO meat balls. The calamari we got was old and the salad did not have Parmesan cheese as we requested. I was livid! I could not call back until the next day as the place was closed. I called and spoke with a really nice young boy who said our meal would be replaced and compensated for as I informed them that I had pictures of what we bought and the receipt and I was told to come back in the evening to pick up. I was taking a nice long nap and was awakened by my phone ringing. I answered and it was a very rude man I think his name was Jim who instead of apologizing decides to argue with me and make it seem like an effing liar instead of fixing the issue and talking to the staff that gave us a completely messed up order! I am DISGUSTED! Places like this don't deserve loyal customers! I like to spend my money where we are appreciated!!! This place needs to do better and as my family are residents of Baxter village I will be sure to spread the news like wild fire! I feel very very mistreated!
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