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  • In search of a quick drive-through burger meal and not wanting to visit the same ol' McD's and Wendy's, decided to give this Steak n' Shake a try. After the drive-through clerk took the order, very politely and accurately, we pulled around and waited...and waited...and waited. This was for an order of one hamburger without lettuce, tomato or cheese, fries, a chocolate shake and a hot dog. Not exactly anything large or elaborate. The wait went on for well over 5 minutes. During this time we did receive the shake we ordered, only to find it came in a foam cup so flimsy that (a) the lid popped off while I was transferring it to the car cup holder, causing whipped cream to spill all over me and my car, and (b), the cup further seemed to have a bump or something stuck on the side, which when I tried to wipe it off with my napkin turned out to be a HOLE in the cup through which ice cream was oozing out. Since we discovered this after we left the drive-through, I had to transfer it to an old McD's cup. I don't really get this as I have had similar shakes many times at Chick-Fil-A and never had any trouble with their cups. I will say that the shake at least tasted pretty good. Rest of the food was meh. The burger was so covered in condiments (mayo on the bottom, ketchup and mustard on the top) I could barely tell what I was eating and the meat was flavored with weird spice. Fries by contrast were extremely bland with no salt, and the restaurant had not put any salt or ketchup in the bag. Who the heck wants to eat salt-free flavorless fries after waiting for a long time to get them? The hot dog was OK but not great. I've had better ones from Wawa convenience stores. I realize this is cheap fast food so I'm not expecting gourmet burgers or even Five Guys quality, but combining the headaches of the milkshake cup and the blah- to ick factor of the rest of the food with having to wait for many minutes to get it means I won't be back to this Steak n' Shake. Maybe I will give another of their outlets a try. Would have made it one star except for the milkshake tasting decent and the counter server being professional and nice.
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