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  • We went here to watch the Kansas/North Carolina game a few Sundays back. Everything was okay until it came time to leave. The credit card I'd given the waiter to start the tab was nowhere in sight, nor was the waiter. He'd actually slipped out earlier so we'd had spotty service most of the time we were there, but I just figured it was a shift change. I immediately called my card provider and learned that my card had already been used for a fraudulent transaction. The waiter that had taken over our table let me know that they would be discounting our bill 50% to account for one of their staff robbing me. I informed him that was unsatisfactory and requested to speak with the manager. Someone claiming to be a "manager" arrived with a lackadaisical attitude and an unwillingness to actually try and fix the situation. I told her to get the owner. Someone claiming to be an "owner" also arrived with a lackadaisical attitude, but after raising my voice to him I thought we'd reached an agreement that nothing would be charged to us. I left without signing any credit card slips and made it explicitly clear to him that any charge from Pranksters Too was unauthorized. Somehow the account for the stolen card posted a charge from Pranksters Too, however. It goes without saying (but I'll say it nonetheless) that if a patron can't trust an establishment at such a fundamental level, the establishment needs to evaluate its own existence. The management and owner clearly need a refresher course on basic customer service skills. On the other hand, though, if they don't understand that stealing is wrong perhaps going back to preschool would be more appropriate.
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