Very friendly folks! Amazing customer service! Our first time in Canada and we had bad luck with a rental car which had a flat tire.. Not only did they fix it for us as soon as they could on a long weekend, since we were on a vacation with our baby, they didn't charge us a penny! We were more than happy to pay at this point to pay but they didn't want our experience in Canada to be ruined.. We need more businesses and people like that in this world! :-)