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  • This used to be my favorite dessert spot in Vegas. We went about once a week for almost a year. The change of ownership has caused this place to go completely downhill. Luckily the shaved ice still tastes the same. Whew! The bad news is the place is run by teens and or young young adults and the quality of service and care of cleanliness has been eliminated completely. One time I came in and a male worker was hanging with his friends eating pizza at the customer's tables and watching videos on youtube and on fb, etc. I understand it was slow, but this seemed inappropriate to someone like me and my hubby who were trying to have a date night and get to overhear stuff I did not want to hear. Other times the workers are so busy gossiping, chatting, and giggling that they literally ignore customers and talk amongst themselves. Ummm hello, I am standing here and being ignored. Not good. Today I walked in and it was warm and smelled like onions in there. The floors were trashed, black marks covering the floors, looked like there was some sort of rainstorm outside and people tracked in a bunch of crap. They really need to clean the floors! In addition the work station had food all over the floor. I also witnessed an employee who got my shaved snow in the cup then went through the curtains to the back to gossip while my snow began to melt and she was chatting it up laughing with employees instead of finishing my snow toppings. About 8 people walked in during that time and with 3 employees chatting and gossiping, they were all left to wait while the employees were behind the curtains talking. I am also concerned gloves are warn but then used to open curtains and the dirty towel was handled before touching my snow toppings with her hand. Be cautious of what you touch when you have gloves on. I understand it must be hard to keep employees, but literally every time I have gone in the past few months I have not seen one familiar face. There is a high turnover of employees which I can see is why there is such awful things happening to this business. I wish they would get someone in there who is more long term and care abut cleanliness and customer service. 3 stars because the quality tastes the same to me. They lost their 5 stars in my opinion due to the dirty floors and food handling as well as customer service.
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