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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • I had high hopes for this place. Was so excited for Matthews to get a new restaurant. The decor is awesome. It's fresh, different and gives off a really cool vibe. Their drink menu is fab. I tried a couple of their cocktails and they were super strong but definitely great. So here comes the not so good part. My husband and I ate there for dinner and it was a total disaster. We ordered burgers and I had a side of onion rings and my husband a side of fries. I ordered the jalapeno burger. When my burger came out, no jalapenos on it. I thought maybe they were cooked into the burger. I had also asked for bacon on my burger but none in sight. I asked the waitress (who was awful) for the bacon and she never returned with it. My husband was eating his burger and immediately was pulling hair out of his mouth. A few short hairs were embedded in his burger. It was disgusting. We called the waitress over and her first response was "I hope you're kidding". He showed her the hairs. She takes our food and goes away and comes back telling us the manager will come out to see us. 15 minutes go by and no manager and no food. She comes back over to refill drinks and informs us the food is almost ready. I asked where the manager was and she said he was busy and would be over soon. Really? He should have been over as soon as it happened. She returned with new food and this time there was jalapenos on my burger but still no bacon. The manager came out and said he has no idea how hair would get in the burger as everyone wears hair nets. Ok whatever. He was apologetic and tried to put the blame on the fact that they had temps in the kitchen, but I don't buy it. He comped us the meals which was nice and very much appreciated. I will give this place the benefit of the doubt and go back and write another review. I want them to do well. We have been back a few times but only for drinks.
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