In-N Out protein style is when they do a lettuce wrap instead of the bun. Omgoodess, that is so awesome for me since I don't do gluten (I'm on a modified paleo lifestyle).
I scrape a lot of the processed American cheese off and if you ask for sauce on the side, they will give you the packages of their special sauce so you can put as little (or as much) as you want. My sister likes to put more and I like a little.
They have fresh fries using fresh potatoes and I appreciate that.
We go to this one since it's closer to my aunt's place and we get to go to Whole Foods as well (since it's a couple of blocks away).
This location has been consistently clean, the teens working there have all been trained very well; they are polite, efficient and accommodating as much as they can be. They smile, they greet and it's welcoming. This location has always been busy, either the drive-thru or sit in but they work fast in the kitchen so the wait usually isn't really that long.
Their milk shakes from from a machine so it's not made to order (with milk and ice cream) so it's concentrated stuff which I'm not fond of. So there's no way for you to ask for it to be thicker or thinner if you have a preference in your milkshake texture. I hope that is something they will look into, having an ice cream and milk blender (I thought they did before hence the milkshakes always taking long to make) so that it goes with their motto of cooking food "the old fashion way".