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  • We've been bringing our cars here since moving to Monona a couple of years ago. My wife discovered them in a vehicle "emergency" that year, no idea who to trust, wandered in and was blown away by how quickly they responded, got her right in with a shop full of other cars. And, shame on me for not Yelping about them sooner. Alas, this last week, we had an oil change there prior to a road trip. And on said trip noticed some oil under the car after stopping, just a wee bit, but we also noticed an issue with the front CV joint, a repair these guys did last year. When I called them about both, they said take the car in somewhere and make sure it's safe to drive. We did this, and the other mechanic noticed the drip pan was loose, and he said it could have been age, could have been related to the oil change, hard to tell. I reported this, and the CV leak, DiMaggios said bring it in right away when we got back. Dropped it the night we returned, the next morning they called to say they replaced the drip pan and all clips, replaced the front axle and CV boot free of charge because it was done recently and the owner felt that shouldn't have happened, AND they refunded me the money I had to pay the other mechanic. Oh, and they apologized. And I didn't ask for any of this, they just took care of it. I have never, ever had such amazing customer service and I'm almost 50! They bent over backwards to make this situation right, no arguments, no haggling, they are just that customer focused. Good luck getting this kind of service at a chain. No reason to go anywhere else, we found our neighborhood mechanic!
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