I decided to have my husband cut off nearly 12 inches. Misguided, yes, but wasn't bad. It did need to be cleaned up though. Jessica basically saved me from myself. She patiently explained how hair is cut a certain way or another, to make it fall how you want, and do what you want it to do....I honestly didn't know there was more to it than just chopping it off wherever you pleased! Loved my hair.
The next day I wasn't sure (each side curls differently, it's parted on the side, and one side is thicker, so it really is hard to tell). Jessica got me right in. On a Saturday morning! No questions, no problems. She did some minor adjustments and I learned a bit more. If my uneven hair was all my imagination, she was gracious enough to not say so. I'll definitely be back :-)