This was the worst customer service I ever had. The so-called manager has absolutely no managerial skills. She increases conflict rather than diffusing it and she is stubborn, ignorant and disrespctful. I told her that the dip tasted bad and she accused me of making that up just so I get out of paying for it! She refused to take it off the bill because that would mean she would have to take her lazy ass back to the cash register to reprint another. She tried in no way to accomodate or problem solve the situation. When I asked to speak with the manager she claimed that she was the manager! I still don't believe that she is because of how stupid and ignorant she acted. She has no idea how to build customer loyalty. I also interacted with the hostess as much as I didn't want to but she became the link between me and the waitress since the waitress never checked on me. The hostess was so miserable with arms folded and leaning on her little podium the whole time. But I could understand why she was so miserable with having that rude stubborn ignorant stupid manager. It is not worth going to this dump. On a Friday night they were showing and playing Bring it On. I guess a movie about dumbass cheerleaders really reflects the personality of the staff.