The entire experience can be summed up in the word "underwhelmed." Our waiter was courteous but passed us off to a waitress midway through our dining. The waitress brought our food and then we never saw her again.
The food was lukewarm. Not one wisp of steam to be seen. The rice was a tad "bitey"- either undercooked or old. We ordered the Szechwan beef and the Chang's chicken. The chicken was good but the beef was very bland. And they really skimped on the rice. Had to request more.
We ordered a California roll as an appetizer and it was just OK - not rolled well tho. It fell apart when I tried to pick it up.
Oh and my fortune cook was dumb. That's partly a joke, but I was secretly hoping for something to laugh at but the fortune underwhelmed like everything else.
I observed two different managers but neither came by to ask how things were. We want at 4:15pm.