We came here on a Sunday for lunch. More than $50 for the two of us because of the "holiday" weekend (Memorial Day).
It was about 3pm, so there were a lot of empty tables. We paid and were told to stand behind two other parties and wait to be seated. A few minutes passed before those people were seated by a woman who never returned, and then we proceeded to wait...and wait....and wait some more. After ten more minutes, a large queue had formed behind us and we were all asking the cashiers where the host was. She said the host was "on her way" but no one ever appeared. A handful of employees and waiters passed the long line of angry customers, and NO ONE seated us. All the employees were looking at each other in confusion, but no one took charge.
We were finally seated in a nearly empty dining room by Luis. My husband and I informed him we had been waiting for over 15 minutes to be seated and asked for an explanation. He just kept saying the large open area of seating was "closed" (for no apparent reason) and that they couldn't find Joy, the lady who usually seats people. He nodded along to our complaints and said he would "tell Joy." How about you tell management that Joy is not doing her job?
The buffet itself is average. The sushi was bad and so was the "Italian" food. Their only strong suit is the dessert bar--it's full of tons of cupcake flavors, ice cream and cotton candy.
I'd never been to Planet Hollywood before, and this is absolutely my last time at their buffet and casino. Don't waste your money on mediocre food and TERRIBLE service.