Worst ever! Placed a rental reservation 2 weeks ahead of time for a business trip. Went today to pick up car and NO CAR! They didn't have any!! Totally unprofessional attitude. They just said "oh nothing we can do". Asked for the Hertz corporate number to complain and the response was " we don't know it. " seriously? So I asked "why didn't you call me prior to let me know so I could make alternate arrangements?" The response was "our phones are down". I then asked "don't you have a cell phone?" and she replied "we aren't allowed to use them." No apologies or remorse from them - just uncaring lame excuses. Avoid this location and Hertz in general. This is a corporate location so it just mirrors the corporate attitude. I called Enterprise in Mooresville and they not only had a car, they stayed open late waiting for me to get there. THAT is customer service. I wish I could give no stars....