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| - Decided to celebrate my birthday here, which was a Wednesday, with a few friends. While the teppanyaki was good and watching the chef was entertaining, I had an overall bad experience.
We ordered over $100 in food, plus drinks.. Because we were drinking a bit and talking, we all ate only about 25% of our food so we asked for to-go boxes. We boxed and bagged our food, and left. Within only 10 minutes of leaving, we realized no one grabbed the bag of food. I immediately called and the host informed me they threw away our food already. For a restaurant not being that busy on a Wednesday, especially after taking the time and effort to bag the food, you would think they'd have the common sense to hold the food at the host stand for a reasonable amount of time, regardless!
I spoke to the manger and all they would offer is a $15 voucher. We've already ate and celebrated 4 parties here and the mesa location combined. I don't think I'll return nor my friends or family for insulting us with $15 for the amount of money we spent and food they threw quickly without consideration. Fun spot, but unfortunately lacking in costumer service 101 skills.
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