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  • My daughter read about their cakes on their website so when I asked her where I should get her birthday cake she told me that Gelato spot had cakes with buttercream frosting(her favorite), 2 flavors of gelato and 3 layers of cake. She picked out the two flavors online and I filled out the order form and took it to the store along. Well, they didn't have the flavors she picked out, which were listed online - no mention that you should check availability. So I picked out two other flavors & placed the order. My other daughter picked it up 3 days later. Unfortunately we did not realize until we cut the stupid thing that it was NOT buttercream frosting but whipped cream- which my daughter HATES. This is 2014 and company websites are now your storefront, so make sure the info is accurate and up to date!! When I called to complain, prior to leaving review here, I was told that there wasn't a manager in the store but they would have him call me back. It is now 5 days later and I still haven't heard from back from anyone. I gave them a chance to resolve this issue and they blew that too. WON't BE BACK.
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