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| - I go here because it is close to my house, but it is usually a disappointing experience. First, the pricing practices by Kroger (and most other large grocery chains) are misleading at best. Surreptitiously down-sizing quantities, e.g. coffee, without lowering the price is one practice. The other is calling it a sale when they mark up an item then promote it as "buy one, get one free". Most consumers know it is bull@$#t, but their marketing geniuses really think they are pulling one off. This week Fry's advertised pork ribs, "buy one get two free". But their price for these ribs is $7.99/lb!! Gristly old pork ribs that normally sell for $1.99 - $2.99 per pound marked up to the price of a quality sirloin steak. I know the definition of a lie is pretty vague in business, but this type of pricing practice is about as close as it gets. They pretty much all do it so we have little choice in taking our business elsewhere, though this time I went to Sprouts and bought them for the honest price of $2.99 a pound.
The second issue is service. In business you can always have one employee that is having a bad day or is just bad at customer relations, but most of their checkout employees here seem unhappy. Don't know why, but maybe their personnel policies have the same effect on employee morale as their pricing policies have on consumers.
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