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| - I visited Store #1555 on 10/7/17 at about 5:45 PM. I ordered 1-spicy chicken sandwich, a medium order of french fries, and 1-Jumbo Jack sandwich with no cheese but extra tomatoes. I repeated the "No cheese, but extra tomatoes" twice to the young woman who took my order.
I paid at the drive-up window, got my order in the bag (after the manager asked and confirmed the order), and drove home. After arriving home, I realized I hadn't been given a receipt.
The only part of the order that was correct was the fries. Chicken sandwich was cooked so hard I could barely eat it. The burger had double cheese and standard tomatoes, contrary to what I had specified.
When I returned to the restaurant to return the remains of the meal and ask for a refund, I felt that both the female employee and the manager were argumentative and did not respect me as a customer. The manager kept calling me "brother", and never did introduce himself nor apologize for having failed to give me a receipt.
He finally did give me a partial refund, but never once was apologetic for the incorrectly and poorly prepared sandwiches, nor for my inconvenience at having to make a second trip to handle the matter.
Needless to say, I will not be returning to this location, even if my "brother" isn't working.
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