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  • I was 15 minutes late to my appointment, which I blame on the incorrect address on the "provider-lookup" website. I tried calling 3 times to let them know that I was lost and kept getting that recording. Every time I tried to reach an operator, it said that no one was available and kicked me off the call. Finally, I found the correct location by the Spring Valley Hospital. I was informed by the receptionist, that since I am late, that the midwife Marsha may not be able to see me. OK, I inform the receptionist that their address is incorrect on the "provider-lookup" website and tried calling 3 times to let them know that I would be late. She informs me that there is no direct line to their office and she'd ask the midwife if she would still see me. Hallelujah, midwife Marsha is able to see me but I will have to wait a bit since I was late. I agree and finish up my book of paperwork. Next, as I was called in by midwife Marsha's assistant, she comments, "You're late! Just so you know, midwife Marsha usually doesn't see patients if they're late, but since there were some cancellations, she can!" (Hooray for me, right?). I respond, "And JUST SO YOU KNOW, assistant to midwife Marsha, your address on the "provider-lookup" website is wrong and I couldn't get through on that phone number that you provide.". Assistant then tells me she'd inform the office manager. OK cool. I never got my Pap smear done (I was a month too early for my insurance to pay, so that's my fault), but midwife Marsha was extremely condescending telling me that my insurance won't pay for this visit and when I ask how much they charge, she claims in an indignant tone, "It'll be $400! I really don't know!" Really?? She doesn't know how much? Doesn't she get paid to do pap smears? And $400 is extreme for someone without an 'MD' after her name. I decided to wait till next month so I know for sure my insurance would pay. I waited a total of 1 hour and 15 minutes in that robe they give. Oh, and I will not be returning there next month.
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