This review is a little late, my apologies. The day after I made my review I received a phone call from the manager apologizing for my services not being up to par. Customer service here is obviously great, my complaint was never about that. But definitely makes me happy that they try to right the wrong and keep customers happy. Was given a free voucher for a wax with a different person. Have yet to go back due to my busy schedule. Will rereview when I get it done