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| - I was at this location this past Saturday with my partner, and two friends. Excited to see the new location - and enjoy some all you can eat soup, and salad, we had our expectations a bit too high. There was a bit of a wait, which seemed normal as it was Saturday evening, but while waiting to be seated we were skeptical of the professionalism of the workers, as they were constantly moving from their position, and clowning around with each other.
Our waitress approaches the table, and we begun asking questions about the menu in which she seemed either nervous or distracted. She was stumbling on her words, and mixing up what she was trying to say, making it hard for us to get concise answers. We started off with ordering the A-Y-C-E salad, which we all did enjoy. The rest of my party ordered different types of pasta, one being the "LINGUINE CHICKEN TETRAZZINI" another the "SPAGHETTINI & MEATBALLS GIGANTICO" and the last was the "FETTUCCINE ALFREDO." For myself I ordered a Portobello mushroom sandwich off the menu - which cannot be found on the online menu.
We waited a normal amount of time for our food to arrive, in the meantime we decided to visit the girls room. My friend, and I were disgusted. The floors were covered in dirty toilet paper, and the sink area was completely drenched in water - AN OLD WOMAN WAS ACTUALLY WIPING IT DOWN BECAUSE SHE WAS EVEN MORE DISGUSTED WITH IT! Although a cute idea, the voice in the washroom "teaching you italian" is more of a nuisance than an assistance. After making fun of the translations for a few minutes we made our way back out to our table.
Just before our waitress brought our food, she informs me that they have run out of portobello mushrooms for the night - mind you this is almost a half hour after we order - and then asks if the rest of my party would like the wait to eat their food until I chose something else off the menu. I'm pescetarian - meaning I do eat fish, but I am basically vegetarian. This forced me to pick a fish option due to the fact that EVERY SINGLE vegetarian option on the menu, used portobellos as the main ingredient. I asked to see the menu again, and decided to choose the "SAUTEED BASA FILLET" and insisted that my friends go ahead, and eat without me.
Firstly, we all looked at the plates, and right away we all noticed both the linguine and fettuccine's portion sizes were pathetic. My friend then asked the waitress if this was the regular size portion, and she replied it was. (It literally wouldn't have filled a child and they also advertise them in the menu as "A super-sized portion") Although the taste was there, it was very sad in comparison to the Spagettini - which our waitress did assure us would be huge, and even asked if we'd like to DOWNSIZE the portion. Let me just add that the spagettini was less expensive than both the other dishes, so we were completely astonished by the sizes of all three.
Less than fifteen minutes later she brings my fillet in which I was completely repulsed. It was described as a bass fillet, fried to golden brown over sauteed vegetables... WELL, my initial reaction was the appearance was far from restaurant quality. The vegetables were CLEARLY raw. Some even stuck together, and when pulled apart you could see the raw sides that never got cooked. They were also chopped very sloppily. There were cuts in multiple vegetables, but not cut all the way through - one big chunk of zucchini even had five slices half way through it. All the vegetables were unequal, and basically looked like it was thrown together by someone who's never chopped vegetables. The bass, burnt completely around the edges - which I could smell the second they placed the dish on my table - but had been facing downwards so it would go unseen. I called the closest worker over to my table, and asked to speak with the manager. The manager thankfully was very nice, as I pleaded my problems with the dish, she even pointed out that the bass was burnt, and this was not "typical" she then took the plate, and assured me she'd be back with another one. At this point my friends were basically done eating, so I insisted it was fine, and that I didn't need another one. She then persisted that I get a dessert instead, on the house. I accepted politely and picked the funnel cake, which I did not have any problems with.
Our original waitress returns to the table with our cheque, and asked we pay right now because she was about to finish her shift, but told us we could stay as long as we like. I found her to be a little pushy about it, but we did understand where she was coming from, and we were basically finished up anyways. All in all, I found it to be very mediocre for what is suppose to be a well known, popular family restaurant. I will not be returning to this location, EVER.
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