Everybody was really nice and professional however when my lashes were finished it hardly looked like anything was added to my natural lashes. I thought maybe I just had to adjust it to them so I went home and later on callback to explain that it really didn't look like anything was at at the front desk try to say that it was because of my natural lashes they couldn't add anymore. The ones that they did add we're very stiff and felt like plastic they are not the mink lashes. It cost me $100 when I could have done a better job myself. Not worth the expense