I am writing to let you know how frustrated and upset I am with BLAST fitness. After a couple of weeks of not visiting the gym I finally decided that it would be best to cancel my membership. I went into blast in May to cancel, the gentleman assured me that since the new month period was already underway, I would still be charged for the month of May, but not for June and the rest. After signing some cancellation forms I was told I still had to email BLAST to let them know I wanted to cancel otherwise I would continue to get billed. I sent an email to BLAST informing them I wanted to cancel my membership; I did not get a response or anything so I assumed everything was done with. However, it was not until last month that I noticed that I was getting charged monthly by BLAST even AFTER I had signed cancellation waivers and sent multiple emails. I immediately changed my card to avoid further billings and am now being BOMBARDED with letters from BLAST demanding I pay them. So today, I again walked into BLAST to explain my situation.
As soon as I explained the situation the gentleman at the counter rudely told me there was nothing he could do because apparently they don't keep any data in their system. (Weird, I would at least expect a legitimate business to keep record of all transactions especially within the last year) He told me that there was nothing he could do and suggested I try to contact the company they use for billing? (ABC Financial) I asked how long that would take because I obviously don't want to get billed for another month. He told me that most of the time up to two weeks and that's IF they even open it or even take the time to cancel my membership?
I don't understand why people can't cancel at the location they initially signed up at? Why do I have to take so many steps, not to mention WASTE MY TIME AND MONEY if nobody is even going to bother to help? All I want is for you to refund my money that I was not even aware I was being billed for because your company doesn't bother attending to their own customers.
Unless you are sure you want to be a member FOR LIFE, do NOT sign up.