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  • DON'T USE! CANNOT BE COUNTED ON!Tried calling the counter everyday the week before our trip, but it always rolls over to their corporate offices who are unable to transfer our call, nor call them directly either. Our desire to speak to the counter directly was because our flight was due to arrive 30 min before the counter closed for the night. Over and over Budget ASSURED us they would not close-said they monitor the flight arrivals as they had our flight info in our reservation. Well, our flight was delayed in Denver, so we called Budget again, same assurances that the counter doesn't close if there are reservations in the system with flight info. Sure enough, we arrived 30 min past their their closing time and nobody was there-yet 4 other companies employees stayed late for their delayed customers. We met 2 other customers, with reservations, stuck with no car at 1am. Luckily Andrew at Hertz helped us out. Smaller car but matched our price. Never again, Budget
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