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| - This place is the reason that I run to Amazon. But let's review some reasons that drove me there.
1, I needed a carburetor for a Briggs & Stratton motor. It's only the highest produced small engine on the planet, so why would I expect you'd stock parts?
2. When you answer the phone, try understanding that the customer on the other end sees you as the expert, who wants the customer's money. Try and act like you know something
3. Don't belittle the customer. I know what model it is, I have the part number. Look it up, let me know if you have it. IF you do, great. I'll even spend a little more to support local vs. web.
4. If you don't have the part, offer a solution. I asked if they knew where I could get one today; in a pinch. "How would I know anyone else's stock?" Ass.
5. We could order one for you and have it here in a week. Well, shit. I can order one myself, have it here in two days, at $20 less than your price.
I cannot promise that if this fellow treated me this way in person vs. over the phone me might end up with a black eye.
Overall, I realize they are inundated with Saturday mechanics trying to keep their motors running. Some may know a lot less than myself. However when you go out of business realize that the reason you went out of business is because you were an asshole to your customers.
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