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  • It is always a risk when you are looking for a new mechanic. I've gone to a few shops in the city and haven't felt comfortable with the service. Some garages seem to have the same issue on all cars they inspect. Some garages don't really do the job fully. But so far so good with Pons. My car was overheating with no check engine alerts or codes to be tested. The team at Pons did some research, found the common problems with my car and started from the smallest item and planned to work through the issues. I dropped my car off in the morning before the were opened, went to work, and they called me 30 minutes after opening to better understand the issue. They told me the game plan, when they expected the part, where they were buying the part from, letting me know it was going to be OEM, and what they would do if that part didn't resolve it. Lucky for me the first item they changed resolved the overheating. I did call before they closed to see if my car was going to be read at end of day. They wanted to make sure the car was actually fixed and kept it overnight to check it in the morning. I will give Pons another chance to work on my car based on their service, their attentiveness with calling me, and they price.
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