My guess from the ratings is this spa's specialty is hair which is not the service I received.
I received a massage and my 79 yr old mother received massage, facial, pedicure and manicure. The masseuses are not licensed massage therapists. They only provide "relaxation massage" which is just light skin touching. There is no relief given to the muscle. Even my 79 yr old mother didn't feel it was deep enough, and she told the masseuse she had a few kinks on her shoulders which were not addressed at all. Her thighs were not massaged at all, which is another place she'd hoped for. The facial was minimal, no steam and not an hour as thought. The pedicure did not include a small foot rub which the better ones I've been to include. We waited 15 minutes upon arriving to be taken to our rooms. We did not fill out any paperwork for any of the services during this wait period, which is usually the case. The fact that masseuses are not licensed is not advertised specifically enough in the Groupon, company website and brochures.
The atmosphere is lovely. The products good quality. One of the nicest environments I've seen. The practitioners were nice.
I would not return for the above services but would still consider trying hair services based on other reviews.