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| - Let me start by saying I love The Original Pancake House and have been going since I was a kid. I moved to Arizona from Wisconsin almost two years ago and was ecstatic when I found out they had a location here. I live near South Mountain so I usually make a special trip to drive 25 minutes to get breakfast here. I looked at it's location on the map and saw it was in Scottsdale near Fashion Square so I had high expectations. This is where it gets funny...
The first time I drove there, I went past it atleast two or three times until I found it. There it was...in a dumpy parking lot attached to a Motel 6!! Yes, you read that right. I love the food so I gave it a shot. When I walked in, I immediately noticed how tiny it was, the old people/egg yolk smell, and the tacky signs everywhere that said to turn off your cell phones. If people can't sit on their phones, then people shouldn't be able to read the newspaper. Scottsdale has a lot of business oriented people that need their phones and it's extremely tacky to have that posted with neon papers everywhere.
I order my usual Dutch Baby with a side of whip cream, bacon and hash browns. The Dutch Baby takes 20 minutes to make but it is totally worth it. The whip cream makes the Dutch Baby even better and it's my favorite whip cream I've had since I've lived hear. I realize that sounds funny, but most breakfast places use the can stuff or even worse, the frosting stuff. Hash browns were definitely fresh but tasted like nothing. Bacon was perfectly crispy with no soggy spots just like I like it. I noticed a little hair on it which I thought was my dogs so I continued to eat it. I kept eating the bacon until I noticed that there was a lot of little fuzzies and realized that they actually patted down the bacon with crappy paper towels. Thanks for getting rid of the grease but how gross!
In other reviews, I see people talk about the rude waitstaff. I've had pretty good luck but I know who they're referring to. The first time I ate there we were sat 45 minutes before close and when it was maybe 5 minutes after close while other tables were still there, this old lady who worked their kept walking by saying they were closed conveniently "talking to herself" which made our group very uncomfortable. I tried to order grapefruit juice which they had at their other location but they didn't offer that. No sparkling water, so I stuck with my water and lemon. My guest orders soda every time and they bring it out IN A CAN... So my third time, I brought my own sparkling water in a can and we got sat at a table. Turns out we got the rude lady this time. She didn't greet us at all and walked right up to our table, picked up my can and said I can't bring that in there and it's "illegal" in a really rude tone again making my table feel uncomfortable. I understand not bringing other food in, but if it's a unopened canned drink when they serve only canned drinks?!?!
After my experience with the rude waitress that makes me uncomfortable even when I'm not at her table, and the horrible smell and location, I called to order take out. To my surprise, they don't do orders over the phone and you have to come in and order at the bar. The Dutch Baby states on the menu it takes atleast 20 minutes and the Apple Pancake takes 40. So I should show up and wait forever for take out? What's the point of even offering that service?
Depending on the business of the location, the hostess can be rude but the last time I was there it was very pleasant. I ended up buying a shirt from there just because I liked the shirt. The bussers are very quick and extremely attentive. Request Betty the waitress if she's there because she's easily the best waitress there! Find more people like her!!! Please consider refacing/remodeling or changing the location. I know you're relatively busy, but you could be busier and/or have more tables. If I happen to find another place in the valley that makes good Dutch Baby's, it's safe to say I will not come back. 5 stars on food -1 for the fuzzy bacon I get every time, -1 for scary old waitress, and -1 for horrifying crackhead location.
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