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| - The place is a hot mess. Would it kill them to have even the most rudimentary customer service structure in place? I feel I can roll with the punches and put up with stuff, and I want to be politically correct and sensitive here as well, but this was too much. Confusion at the front door amongst several customers, confusion being seated in correct waiting order, long wait to even get a menu, confusion making sure I had the "secret Chinese menu," longer wait for first soup courses with delivery to companion diner 15 minutes apart (!), entree deliveries equally disparate. I was in my booth 60 minutes before I got my soup. I was seated in the restaurant a total of two hours to complete an experience where we didn't linger. Yes, my food was tasty: some kind of duck soup (when delivered I asked if Groucho was in the kitchen. Hey! My companion diner laughed), and a plate of shrimp with Chinese vegetables. But by now, who cares? The place was full, but not over run, with empty tables piling up as we sat waiting. I'm aware that a recent outstanding professional review may have amped up the demand, but even this can't excuse what was close to the worst service experience of my life, right down to having to ask for a cup to drink the tea. We stayed cheerful, and I still left a pity party 20% tip. But I won't return. I don't care how much Seftel raved about the joint.
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