"Great job. EJ (GM) , Took customer service to another level. Has the whatever it takes approach! He is a total pro. EJ (GM ) you can see why he is at the top! Thank you EJ Volvo of Phoenix!!!!!!!!!! Don't deal with Mark head of service department! I am sure he would be pissed if someone was rude to his wife! He never apologized to my wife for being rude! By the way we were going to buy another Volvo but since no apology probably going else where !