I went to this restaurant for my birthday in early June with some friends and was looking for a pleasant meal with a beautiful view. We ended up with a not so great dining experience (food was just average), enjoyed our drinks and received a complimentary dessert for my special day. What made this day better was the service I received from the staff. We had a really nice and very considerate service staff. When I mentioned to management that the meal could have been better it didn't go unnoticed. I want to personally thank Tim and this management team for looking out for our party. He was considerate, heard my concerns and empathized with our disappointment. The team invited us back for a redemption birthday meal with my friends and it was brilliant. We didn't go back and point out who we were in case of different treatment and the litmus test worked. The food was fresh and full of flavour. The service was consistent as the last time, courteous and with a smile.
When management take the time to hear about what their patrons have to say, the dining experience improves for everyone. Thank you to the ATG for a great second chance .... and birthday brunch :)