My wife and I have never really had a bad experience at The Cheesecake Factory at SouthPark Mall. Wait staff has always been on point and very attentive. Several times our servers have informed us on options that we were not previously aware of such as paying our bill through the iPhone App, new available Cheesecake options, and even pointing us to the bar for their happy hour specials.
I would give this location a five star rating but there is one issue I have, consistency. The last couple of times we have gone to do the happy hour in the bar area, our apps that were ordered were different in taste each time. My favorite app are the potstickers, but I ordered them three times and all three time they were different. One time they were overdone, next time they were overloaded with the sauce, third time they were near perfect. Same type of deal has happened with entrees ordered where one time my meatloaf was dry and the next time was slightly undercooked.
My only negative is the consistency of the food sent out. Other than that, this location of Cheesecake Factory is a great one.