I went once when I moved my daughter into the dorms and ordered a hamburger that was delicious! Last Friday night I went back and ordered a chicken sandwich and fries, there were hot fries with and tepid ones mixed in. The chicken was dry and barely warm. I think they should be ashamed of what they put in front of me - standards people. I should have sent it back but we were all exhausted and STARVING. McDonald's buttermilk chicken sandwich meal (my elderly Mom loves to go there) has this beat.