I called to have our water softener installed. A man named Rich came to take a look to see what he would need to install it. After he was done looking at things he proceeded to ask if I was talked to about their water softener options. I told him that we have one; it just needs to be installed. He stated, "Oh we don't touch Morton's." He proceeded to tell me how horrible of a unit they are. Basically telling me that I can't afford one of their $900+ units. He was rude and insulting. I am on a timeline to get everything completed, and, to find out that they will not install something that I was under the impression that Ray said they do, this added more unnecessary stress. Regardless of the fact that it was a misunderstanding there is never an excuse to be rude and I will never do business with a company that treats customers with such disrespect.