Apparently they have too many customers already as they don't bother to show up for scheduled consultations. After checking in and waiting around for 30 minutes today (while listening to the other employees talk about how 'so and so must have had a late night last night...') I finally just got up and left. I guess I shouldn't be surprised that I didn't receive a call back to apologize or try to reschedule either. There are lots of players in town, and I will just take this as a sign to find someone more reliable to take my business to.