This is the closest Swiss Chalet to my house so we have ordered take out there a few times. They pretty much consistently mess up the order. It is usually something small like forgetting the extra dipping sauce. My daughter wanted to order Swiss Chalet for her birthday a couple of weeks ago. While we were eating we noticed they forgot an order of fries and skittles. I emailed the customer service line twice and both times they advised that someone would follow up. We have yet to receive a refund or apology. Won't be ordering from them again.