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  • Having stayed at the other Starwood Hotels in Montreal. (W, Westin, Le Meridian) This Sheraton hotel is at the bottom of the list for overall experience. Positives: - Location (The hotel is just 1 block south of the main downtown Ste Catherine St.) - Beds are comfortable room was clean. - Daily room staff were very friendly and attentive and made you feel welcomed. Negatives. : - Front Desk Staff and all staff on the main floor. (Check in was very unwelcoming.) We are SPG Gold members and were waiting in line to check in for a good 10 - 15 mins before anyone greeted us. Worst of all the regular line was moving much faster then the SPG guest line. Non SPG members were walking up to the line and being checked in right away while the SPG line waited. I am not expecting to be waited on like royalty. But I do expect to have a sense of warmth and welcoming experience when staying/ dining at any business. When you spend the money to be loyal to the hotel brand you do expect some respect back. Overall the whole staff on the first floor does not make you feel like a guest. - Rooms are small and certainly a little dated. If you don't mind walking a extra fews blocks I would recommend the other Starwood hotels in the area. A much better value.
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