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  • This is a review of the service and food service practices of the restaurant, not the food itself. I came here for the first time today and ordered a veggie burger and cucumber salad. I was given a number (32) and took a seat at a table. After waiting 30 minutes for my food I got up and asked about it. I was told they were preparing it at that time. When I asked if it usually takes 30 minutes they said that they were in the process of cleaning up to close so it was probably just taking that long because they were multitasking. They then brought the burger out and showed me a receipt to prove to me that I had not been waiting 30 minutes. However, the number on the receipt (38) was not my number (32) so I told them that is what I ordered but they should check to make sure they weren't giving me someone else's because that was not my number. A few minutes later they walked over to another table where they had set a plate of food down at least 15 mins prior. They took that back behind the counter and then took it to the person who had the number on the receipt they showed me. I had watched them set the food down initially and took the number (34) that was sitting on the empty table. Nobody was at the table but they left it there anyway. I kept looking over and nobody ever came for that food. This being my first time I didn't know that what they sat down was a veggie burger. It seems like they made an error in the numbers and left my food at an empty table. Then when I asked about mine they gave me someone else's order. Then gave that person the burger that had been sitting out unattended for at least 15 minutes! I will not be returning here after seeing them serve someone food like that!! Update: As I spent my whole 30 mins waiting facing the register I know there were no more than 5-10 customers during my time waiting. At no point was there ever a line. Even if this small number is what you consider "high volume" for your establishment, that does not justify serving a customer food that has been unattended sitting out in the public area where anyone could have tampered with it for over 15 minutes. My review was not of the 30 minute wait, but of the unsanitary practices of your establishment that you chose not to acknowledge in your response.
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