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| - I have noticed a significant change in the way I am treated in this office from when I started going approximately 7 years ago. I recently had the final straw when I didn't get a prescription filled in time because I was not aware there was a time limit due to the nature of the prescription. I called the office to see if they could re-write the prescription, explaining I was unaware that I had to fill it immediately and that if necessary I could return the original prescription to prove I wasn't trying to just get more pills. In fact a bottle of 60 pills last me approximately 9 months! I was told, sorry, policy, we can't do that, we tell everyone they need to get it filled right away. I said, no, I assure you Allison Barto did not explain that to me when she handed me the prescription or I would have done so. Basically the response I got was silence. No offer to see if there was anything that could be done, nothing, nada, zip you are out of luck. Just you need to come back and pay another co-payment to get it.
Prior to this I was left in the waiting area for almost an hour. When I inquired as to when I would be seen as there had been multiple people who came in after me see the doctor AND leave, they said when did you get here? Uh, an hour ago as is clearly written right here on your little log in sheet next to my printed name. So finally I get to the back and received no apology from Dr. Allen which indicates to me that the staff didn't even care enough to let him know what had happened. If any of my employees had made an error of this nature I would certainly expect them to let me know so that I could make a personal apology myself.
Recently I decided to make an appointment for an allergy test. I was informed that once they confirmed that my insurance would cover they would call me to make an appointment. I waited a week and hadn't heard a thing, well when I called back they said they were waiting for me to call them back?! Seriously? I inquired if they had even contacted my insurance and that was no, we need to do that and then we will call you. They actually did follow through that time.
I also received a bill from them a few months back that I had paid while in the office. After multiple calls I finally received someone who could help me. Surprisingly the woman in the billing was really nice! She apologized for the error and said she would correct the payment as soon as possible.
I actually do not have any qualms with Dr. Allen but the treatment I have received from the office staff is just deplorable. I am in the process of searching for another doctor as I will not return to this practice. If I could rate the office less than 1 star I would. I just called to inquire about my medical records and the process to get them to a new doctor. No inquiry about where or why I was going, I honestly didn't think she cared, so just proves to me that I am making the right decision to leave.
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