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  • First I have a complaint about the lack of service in the major appliance department . at 851 S Pavilion Center Dr. W Summerlin, NV 89144 and the other locations here in the Las Vegas but specifically this one. Here is my complaint as follows. You have one person working in the home appliances department and you have several customers needing help and you have one person while the others wait or walk out as I did and when the gentleman walked the customer to the register not once did he think that I need to get back to my department and tend to the other customers and I pushed the help button and the guy from cabinets turned off . I find this rude and the lack of customer service in the busiest department in the store next to carpeting and flooring and there also is the same one sales person spending hours with one customer . What needs to be done is with the sales associates that are working in the department to acknowledge the other customers and say them " I will be right back as son as I escort this customer to the cash wrap" But did he do that "no he did not" I called the manager afterwards and told him he needed to have at least two people in the department at all times encase one has to leave . These associates have no customer service skills whatsoever and this needs to change by either retraining them on what to do because they apparently do not know what to do when customers walk into the department . I find it appalling and it needs to change . Because as a customer I will take my business elsewhere as to Sears where there are several sales associates and maybe you should bring back commission sales to the department and maybe that might motivate them to be more attentive and eager to serve because they don't seem to care about anything but just collecting a check and saying " Oh well , they can just wait till I Return . Also Beverly is the only salesperson who seems to care about helping the customers and she is gracious and friendly and always has a smile on her face and is there to answer any questions about the products no matter the time or day of the week it is and she makes it a truly enjoyable experience.
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