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| - I wish I could write a review of Yelp. How could the following review not be included in their overall rating? What good is the rating? I am posting here again to see if it sticks this time. If not, I will write again and keep it simple like these people are horrible.
I visited this dealer two years ago to buy an Elantra for my daughter. You might ask why I am writing a review now? Well they won't take me off of their call list despite me telling them numerous times it was a horrible experience and I wouldn't buy a car from them if they were the last dealer on earth. My daughter and I went to Chapman Hyundai because they are roughly two miles from my home in Moon Valley. It started out well enough with a test ride and review of the car. We were looking to trade in a Cadillac SRX that certainly had issues. I did not have high expectations for the trade but expected to be treated reasonably. The salesman had no authority to do anything and kept running back and forth to the sales manager. It took many trips because where they started was absurd. Do they really think buyers don't have access to pricing information and trade in values? I am a senior finance professional which they knew but they just kept grinding. They showed absolutely no interest in making a reasonable deal. Then they started being insulting. That was it for us and we left. This was the same car experience I had 20 years ago and one might expect the same today except I have purchased 15 cars since then and the experience has progressed so far at every dealer I have worked for. The next morning, I sent email inquiries to the other 5 Hyundai dealers in Phoenix at 6 am. Before 7 am, I had responses back from every one of them and every response was a far better deal than Chapman offered on the best of many attempts. We ultimately settled on Nick Mayer Hyundai as they gave us the best price on the car and a great trade in on the SRX without even seeing it. The salesman told us he would have to trade another dealership for the car so I had my doubts. He called about noon and said he had the car and was going to get it cleaned and the windows tinted (something we had not included in the price). I asked when we should come down to finalize the deal. He said, Oh No!!, he would bring the car to us and be at our house at 5 pm. Again, I had my doubts but thought I would let it play out. He pulled into our drive way in exactly the same car we had tried to buy at Chapman the night before (i.e. same model, trim and options) with tinted windows we were not charged for. I still had my doubts on how this was going to play out. The salesman sat down and said he had brought two contracts - Here we go I thought but I was wrong. The first contract was exactly the deal we laid out. The second contract included an additional warranty to make the already good warranty bumper to bumper for 100,000 miles. The cost? Half of what Chapman wanted and if I added it, the rate on my loan was reduced by .50%. All in, it ended up costing me a couple of hundred dollars to make sure my daughter's car was covered bumper to bumper for 100,000 miles. We signed the docs and the salesman then spent over an hour walking my daughter around the car and explaining everything to her. All in all, Nick Mayer Hyundai provided the absolutely BEST car buying experience I have ever had. Way beyond any expectation I had. This was less than 24 hours after Chapman Hyundai gave me the WORST buying experience I have ever had. Well Chapman, you have continued to call me for the last two years and despite my objections and the fact that I told you I had a horrible experience you continue to call. From this point forward, I will post this review on every site I can every time you call me. Maybe this will cause you to at least purge the old information you have for people who do not want to hear from you again.
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