I was just here last night with my mom. As we walked in, we can tell it was pretty busy and decided to wait for someone to seat us while the tables were still being cleaned. More people started to walk in and apparently they were too hungry to realize that there were other people waiting to be seated ! That was not the case because one woman played dumb when she obviously saw that we were there waiting patiently. The staff at Pho So 1 really need to fix this problem, especially for a thriving business. Guests don't know whether they should seat themselves or wait to be seated. I understand that they may be under staffed, but their seating system is so unorganized. I'm highly disappointed, especially since I've been coming here for many years!