Being from NY I had high expectations of this place. I was disappointed though. My eggplant sandwich was okay. Kind of tasteless. I wasnt thrilled with the cookies either. I saw pictures online of rice balls in the case under the counter where all prepared food is but there were none so I asked for one. They said they had them in the back. I said I wanted it "to go" & I waited and waited. I finally asked if perhaps they were heating it up because it wasnt necessary to do so. I was told it was "frozen" & they popped it in the oven. Wha? Frozen? Why not fresh? Why make rice balls & freeze them? Turn off. I didnt find the guy behind the counter to be too friendly either. Another worker was irritating because he sat in the corner eating and staring at me to the point of being so blatently rude my husband felt the need to block his view. C'mon, get it together.