Hi so I've had good experiences with Kal tire on a previous visit in etobicoke, but this Kal tire was a completely different ballgame. I ran through a deep pothole, damaged my rim and tire. So I came here to get the tire and have it fitted to my car. Spoke to the customer service agent, he sounded very impolite and hurried, like he couldn't care to listen and do the job. Anyways, I just wanted everything done and also requested Wheel alignment as the pothole was deep. He said next available spot was a week later and alignment was on 'discount' for 89:99, guess I had no choice so I decided on that date.
Come that day and I go, it took them only 10 min to put in the new rim and tire and it sounded suspicious how it was put on so fast so I asked if the alignment was done but it wasn't. Seems like one hand of this business doesn't know what the other hand was doing. The customer agent giving me the keys stated I'll have to come in again and they will give me a 'discount' for the inconvenience, which was the same price I was quoted before. I said no thank you as I would rather take my business elsewhere where they actually cared about it. Really disappointed with the service and lack of communication between the different agents. Will not do business again at this kal tire.