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  • My wife came "voluntarily" when her brother called the local PD to do a wellness check on her. The officer told her she could come to this facility and see if they could help with what she was going through. We were under the impression and told she could leave whenever she'd like since it was voluntary. My wife agreed to go hoping it would have resources for her. She arrived at about midnight and was under the impression she would rest for the night and be able to speak to someone in the morning. After completing intake procedures she was taken to a co-ed holding area until she could be seen by a dr. She was not informed she was subject to a 24 hold/was not able to leave until she was seen by a dr. When we asked how long it would be until she can talk to a dr./go home no one could give us a straight answer and answers kept changing. I understand some procedures are necessary, but what my wife and I experienced was traumatizing. There were some great staff members that seem to really care like Daniel, Gilbert, Albert, and the dr., Anita, but the majority were rude, not genuine, and unhelpful. Visiting hours are from 9A-9P. I had a staff member tell me I could only be with my wife for 20-30 mins., but I stayed with her for a good 6 hours after my arrival to try to provide her with the support and care that was nonexistent. I spoke with 3 different staff members and got 3 different answers as to why my wife couldn't leave voluntarily and to when she would be able to speak with a dr. After 21 hours, a combination of uncertainty, anger, stress, and anxiety, we were able to speak to a dr. via telemed and discharged after a 5-10 min. conversation. Avoid at all costs unless you want to deteriorate yourself or a person seeking help more.
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