We pick up a large pie & garlic knots almost every Friday. The pizza is usually good, sometimes the crust is burnt, a shame since that's my favorite part. I ordered the knots in the photo on Oct 20th, clearly they were beyond burnt and we tossed them. I called the shop that night, the gal said we'd get a credit card refund. That didn't happen. So, I emailed the business, no reply. My husband asked about the credit when he picked up our last order, still NOTHING.
So, we gave them a chance to correct it offline & now I must knot-shame to get a $6.95 credit.