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| - Well, where do I start? First of all, I thought I reviewed this company back in August when we used them, but for some reason my review didn't post? Not sure why, but I forgot all about it until recently when looking for a different mover in the Champaign area and saw All Things Moving still had five stars for 16 reviews. I thought this was very interesting, especially after our experience with them. I did see Sergei had a bad experience, giving them a 1 star, but all the others are 5 star reviews?? Hmm. Makes me wonder if those reviewers are actually real customers. Anyway, the owner, George, was very nice and fairly easy to contact. I explained to him we would have a uhaul, since we were moving our daughter from Indy, and just needed some muscle to unload the heavy furniture items. We would do the rest. He shot us a price of $130 for two guys and a two hour minimum. That was very reasonable, so we took it.
Moving day: On my way to Champaign from Indy I was running a little bit behind, so I tried calling George to tell him I would be about 15 minutes late. It went to voicemail. I thought that was strange, but figured he would call me right back. Didn't happen. I made it to Champaign and was parked and standing on the sidewalk outside the apartment house and no movers. Then my phone rings. It is a subject explaining he worked for All Things Moving and that George was at his regular job and was unable to take my call at the time, but did get my voicemail. He said George called him and told him to call me. This guy, who was very reassuring that they would be there shortly, was courteous and as I was talking to him an older model S-10 blazer, or other model suv, pulled up and parked. Two guys get out and the driver walks up and says he is from All Things Moving. No identifiers, no shirt that has the business name, nothing. Hmm. I tell him i am on the phone talking with All Things Moving and they are on their way. The guy asks me who I am talking to and I tell him (Sorry, I can only recall George's name at this point in time). The guy says "Let me talk to him", so I hand him my phone. He tells the caller they are there and will take care of it. He hangs up.
So, these guys begin moving items of furniture into this 100+ year old house. Everything seems to be going ok until we get to the sectional. Now, this may not be a real leather sectional, but it was certainly not cheap by any means and brand new. My wife and i were led to believe that the movers would use moving blankets and plastic wrap to protect the couch, but when I asked the guys about that they said they didn't have any of that with them. Hmm. I should have ended the whole thing right there, but I didn't. The one guy, who seemed to be the leader, insured me they would get the sectional inside with no problems. Did I mention this was a 100+ year old house? He and his partner needed my assistance in SQUEEZING aka; FORCING that sectional through the inside door due to the large attached cushions AND no pads, or wrap. The sectional was slightly damaged on some edges, but we got it inside.
The leader really seemed to be in a big hurry the whole time and after the couch was inside he thought that was it. He told us the charge was the agreed upon $130.00. He said it was CASH ONLY. Now, this part was not explained to us and perhaps we should have asked, but most reputable businesses take either a check, or credit card. The leader told us they don't take credit cards, debit cards, checks, just CASH ONLY. So, being from out of town, my wife heads out on a journey to get CASH. Fortunately, we found our bank had a branch in town. Now,I had originally told them we would take care of a couch at my son's apartment, but when they finished in about 1 hour and 15 minutes, I told them we might as well go to my son's apartment where they could at least carry it down the stairs and load it into the uhaul. Well, the leader did not give me the impression he was very happy about this. He told me he did not think they had time because they had to be at another job, or something. I reminded him I was paying for two hours and we still had 45 minutes to go. He then told me he wasn't sure his vehicle would make it to the apartment, which was only about 10 minutes away, but he and the other guy, who was not very talkative, but polite, reluctantly got into their suv and headed to my son's appt. After they got the couchinto the uhaul the leader asked where my wife was and that he needed to get to that other job. I told him she was on her way. They sat in their vehicle for about 5 minutes when my wife arrived with the cash and off they went.
Sorry, for the LONG review, but needless to say, based on our experience with All Things Moving, at least the two employees we had contact with, I WOULD NOT recommend All Things Moving. You get what you pay for, I know. That is why we went with 2 Men and a Truck on our most recent move.
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