I came here during Black Friday. The crowd was tremendous in comparison during that time. It left a sour taste in my mouth, but it was expected on Black Friday.
However, I came back here to pick up a HP monitor that I could not find in the Marks St. location. I ordered it online and accidentally had it delivered to my house, so I had to call the customer service department to change it to pick-up. The lady on the phone said I have to wait one week before I can pick it up here. She then proceeded to say, "No other Best Buys in your area has them in stock."
Of course, I found out this location did, so I called and changed the order to pick it up here. The employees were friendly and one of them even walked me to the video card section instead of just pointing the aisle out. It was very nice of him.
The other employees helped my GF find a microfiber cloth for her and even checked the back. Sadly, they did not have it in stock, although the system said they did.